SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slippers are excellent) as in the picture. Bright, soft and good quality) I advise
I ordered slippers, perfectly approached, waited 10 days to Tula, with the size did not cheat, the condition is excellent
Delivery 2 weeks to Vladimir, everything is fine, the size corresponds to the dimensional grid, thank you very much! The quality is very good!
очень довольна. заказываю уже не первый раз. доставка быстрая
Очень довольна!! На 39 размер какраз, но так как это тапки, можно было взять на размер больше
Качество норм, очень теплые
Got thank you
мягкие и теплые. спасибо большое продавцу.
Thank you. Everything is on time and high quality. Seller recommend.
чуть маломерит, до Якутска прибыло за 36 дней, посылка отслеживается приложением Почта России, заказом довольны
Very cool slippers, especially in winter, keep your feet warm, for the dancer is very good)
How to speak does not matter right or left
The sneakers were sent quickly and came to Rostov-on-Don in 2 weeks. Very soft and warm.
The threads are stuck. But in general for the House excellent)
Very cute warm home slippers. Recommend
Slippers Ooo very warm, right on the cold cold
Great!
color as in the picture real bright, I love it!
Ordered 41 size, on the leg 26,5 cm was small. On the side, of course, can be worn, but would be + 1 cm. The slippers themselves are not like the pictures: in height (on the tights) below a lot and the ears are very narrow, not so cute already look, just the Cuzzo, I would say.
Everything is fine as in the description
Cute)) go in size, my 39 turned out to be big 40-ies, but not critical, with the legs will not fall)
Cool sneakers, soft inside and outside, comfortable and warm. At its 39 took 39. Everything came up, on my leg sat like relatives. Happy. Came Too pretty quickly. Color bright Pleasant)
Delivery to Ukraine about a month at ukrmail. Arrived whole, a couple of extra strands had to cut, and in general it is normal. Silently in them to walk will not work, anti-slip rubbed when touching the floor, the sound is as if to tear off the tape from the fabric, if you do not stress this sound, then you can take)
Exactly like the picture
super comfy and beautiful colour