SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came with marriage. Have returned money but not all
The bag is good, beautiful. The only negative is that there was a crumpled edge. It's been over a month.
The bag is chic, you can not even tell what's with Ali!
The bag is excellent, not big, the seams are even color is the same, it came quickly
The delivery was super fast! I love that bag. It is very cute, good quality; Is not cheap at all (low-end). Perfect, classy and cheap. I recommend;)
Article conforms to the description but very strong smell
Perfect!
The handle is comfortable, I like it
Only the color is slightly darker
Very pretty
Received in ten days, prettier than I expected, I recommend
My beautiful!!! I recommend!!!
Beautiful handbag received on time thank you.
Excellent bag, quality is satisfied. boldly take it-you will not regret it
Крутая сумка ! Я в неё влюбилась ! ))
Аккуратная. Красивая! Небольшая
perfect. such good quality
Спасибо продавцу за такую милую сумочку. Очень понравилась. Упакована была отлично, в несколько пакетов, внутри самой сумочки был воздушный пакет, Все целое, без вмятин и заломов. Фурнитура выполнена хорошо, остальное покажет себя в носке. Покупкой довольна полностью.
The bag is wonderful! So beautiful and cool! Thank you so much!
I did not regret it!
The handbag is cool, the color is beautiful, the chain really liked it. The bag was well packed, inside is air cushion. The only thing, very stink the bag, especially inside, I hope, will fade out.
Stunning baby :) quality at altitude, the chain is strong. Not roomy, from the word at all, but the appearance all compensates.
Nice hand bag but on the small side
Class, very beautiful and high quality
Great bag