SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good bag, did not smell at all. A little bit of a corner, but it's not critical.
At its price-the bag is wonderful. In pritsyp even perfect, but there is one drawback (at its price is minor)-not a very good lining fabric. Well packed, enclosed is an inflated item (even two), due to which the bag did not shake at all. Gift: elastic for hair.
The goods that I ordered. I'm happy.
Dellivered to my door in Scandinavia whitin 4 weeks. The handbag is as described, and at that price is a bargin.
Handbag looks OK shipping very fast. Has a foul smell, but I think that will give out wywietrzyc without problem.
The bag is not bad, the material is soft, slightly crumpled during transportation. The parcel came very quickly.
The bag is roomy, although it looks not big, comfortable, but came with creases, although with inflatable tabs, which never cleared. Took for 850 rubles.
Kabelka them Krásná, V Volume spokojenost, kvalitní výrobek, yen Se me nelíbí , že Ji Cestou pomačkali.
I came to Krasnodar in 17 days. The color is darker than in the advertising photo and it's a little upset. In size, everything is super, small, compact. There is an unpleasant industrial smell, I think it's a week to weathered.
Description corresponds, a little smell of leatherette, the shape is preserved. did not report the chain for the Keychain (
Norms
It’s a lovely bag, the only thing I had complain is the package. The bag was little bit squashed cuz of that the shape was a bit in odd shape.
Very nice
Normal bag, fast delivery
Came in 3.5 weeks. I took it from 5post.
Bag Super
Excellent handbag .. came quickly. Seller recommend.
Lovely bag and fast delivery
love it
Amazing bag for the price! Seller was very kind as well.
The bag is good. I advise you to take
kinda smells but very good bag :)
Beautiful. Thanks
Very beautiful I recommend buying it and fast shipping
Item as described