SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag, well packed. Recommend
Well packed The pocket that separates the bag from below is not attached so that it can be bent aside and the department will become more The truth of the lock on the pocket is weak I think will not last long but it is also worth it accordingly (◑‿◐)
Good, roomy bag, well packed, I advise
Сумка хорошая, выглядит классно. Но вся фурнитура оооочень тонкая и выглядит хрупкой. Был сильный запах, но выветрился.
Good handbag)
Beautiful. Very good finish
Is beautiful. Like! :)
Just awesome! I love it!
Beautiful
Nice bag, looks like the photo
The bag corresponds to the description. Beautiful, neat.
The bag is better than I expected. For its money, a very good strap over the shoulder is slightly flimsy, but I'll take it off another bag)) places inside are many, there is an inner pocket between the compartments.
Corresponds to the description, even unexpectedly. Packed well. In some places, strings stick out, but they can be cut off and will not be noticeable. In general, quite good! Thank you.
I like it very much. It has a comfortable size. No smell.
ok
The bag looks cooler than in the photo, I ordered a rhodium, it is more noble.
The bag is nothing, but very not neatly sewn just terrible
Super
For its price, the bag looks OK. There was an unpleasant smell at the autopsy, but after two days it was gone. Although the bag was well packed, behind there are dents (photos), but I think they will straighten up when they wear it. The order made 28.08, received 15. 09.
A bag of good quality, roomy. Goods satisfied
Very nice little handbag, perfect for outings or if you don't have a lot of things in your bag. It can only contain! E strict necessary, practical when your usual handbag looks like a suitcase!
Cool, it's been a week.
Отличная сумка, жене очень понравилась.
Все супер Немного кончик помят но не важно продавцу спасибо
Сумочка пережила лето/осень/зиму/весну и еще одно лето, заказала на замену, отличная! Смотрится под любой наряд (кроме спортивного костюма естественно) Единственное отличие, за что очень хочеться снять звезду это ремешок! Раньше он был лучше, тоньше и плотнее, с материала как сумка. Сейчас он толще и материал слишком мягкий, думаю быстро испортится внешний вид именно ремешка. В Остальном все прекрасно, рекомендую! Загружу фото старой сумки, проблема была в защелках на ремешке со временем и немножко внутри надорвалась.. но она пережила и так слишком плотную эксплуатацию