SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all happy!!
Great product!!!
All is well
Géniale
Сандали супер но маломерят надо было взять на размер побольше
заказ пришел в СПб, меньше, чем за месяц. впечатление очень двоякое!!! 1) вонь впервые дикая от товара, а я на Али уже очень много лет, но за все это время, не понимала отзывы типа:"есть запах, нет запаха?" Поняла. 2) изготовлены из непонятного материала, даже на кожзам не похожи, как бумажные (-). 3) с размером не угадала, хоть ориентировалась и на продавца, и на отзывы! (на мой русский 37,5 взяла их 38 (ну, то есть прислали с маркировкой 38, не помню уж, что заказывала) —итог: пятка свешивается на сантиметр! 4) они безумно красиво смотрятся на ноге, несмотря на все это, и даже нет желания никому передаривать! хочется себе оставить! как быть-то! С обувью мне не везет на Али. Сначала, давно, никак в размер попадала, завязала на несколько лет с обувью. А в 19-м году 3 пары пришли тик в тик, причем от разных продавцов, я осмелела, в этом году уже 4 пары заказала, и ни одна не подошла, причем 3 пары дико велики (а я внимательно изучаю размерную сетку), а вот эти малы! В общем -лотерея!!!
envio rapido, estan muy bonitas
Пришли достаточно быстро. С отслеживанием. Всё хорошо, но подошва очень мягкая, нога не будет фиксироваться. Может кому нравится это, тогда всё отлично.
Muy buen producto, muy bueno y comodo envio rapido y bien empaquetado, seguiremos en contacto con este vendedor y muy fiable A+++
Сандалии подошли обсолютно.Мягкие,удобные,имеют небольшой запах клея. До Москвы три недели.
When buying take on size more fit on a wide leg
Very comfortable and fast shipping
Well received, good color and good size. Thank you.
It took a long time because of the virus but they finally got here Thanks
nice. fast delivery.thanks
Размеры не очень точные
They took a long time, still waiting for the other pair, anyway they are comodisimos have a slightly ugly finish, hence the presio does not adjust, but if they are extremely comfortable, I am sincere to women nos. Like comfortable shoes, thanks
הגיע מהר
Продавец перепутал модели, но сандалии пришли удобные
Быстрая доставка, комфортные сандалии, на 39 размер заказывала, 9,5 , можно было и 9 заказать, легкие и комфортные, присутствует небольшой запах, но выветривается, не критично, довольна этой покупкой, спасибо продавцу
Unfortunately too narrow
Very comfortable. The size table is correct, measure the foot and buy, especially who for 50!
They're beautiful, the instep is a little fair but they're really comfortable
Very nice women's sandals.
OK