SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bag, I carried the first one and could not choose another. I ordered again the same and very happy. Fast delivery, excellent quality. Thank you.
Great bag. For the winter it is. Inside the lining of quality material. I really like that the handles of the desired length, you can throw on your shoulder without a long belt, which, by the way, also included. Seller Thank you!
Handbag good suede, laser processing is satisfied with the goods
сумка красивая, качественная,запах нат. кожи, но какая то тяжёлая.отцепила длинную ручку
Bag very liked! It looks expensive. Easy, roomy. If you haven't decided yet, go ahead! Delivery is very fast.
Очень понравилась эта сумка, пришла в СПб за 12 дней.В подарок положили косметичку, спасибо продавцу!!!
Понравилась сумка, жена осталась довольна. Спасибо!
Качеством очень довольна
very good
Сумка до Новосибирска за неделю приехала, вообще . Очень понравилась. Имеется запах, но я думаю он выветрится. Проверю в носке
Сумка очень нравится. Я уже не первую сумку покупаю в этом магазине. И всеми довольна. Кожа натуральная. Цвет темно красный, благородный. Смотрится красиво. Размерчик то что надо - не большой и не маленький. В подарок продавец положил пакетик с логотипом и косметичку. На фото цвет получается ярче чем на самом деле.
Симпатичная сумка, хорошего качества. Нелёгкая.
The item corresponds with description.
The bag is super! .. smells like skin... heavy enough .. thanks for the gifts-a shiny package and a keychain! I'm happy from such a purchase!
Заказала сумку 26 июня - получила 21 июля Нижегородская область. Сумка очень понравилась! Упакована хорошо, не помялась. Запаха нет. Внешнюю упаковку сняла (не сфотографировала), так как не терпелось посмотреть, дальше сумка была еще в одном мешке, ручки были защищены клеенкой , на фото видно. Вместительная, но не громоздкая. Всё качественное и швы и фурнитура и т.д. Приятным сюрпризом стал подарок от продавца, мелочь но очень приятно. ПРОДАВЦУ СПАСИБО.
Красивая сумочка из кожи.Спасибо продавцу за подарок серебряную сумку.
Bag, very good. A light smell of the skin is present. I advise you to buy. I'll probably order it from this producer. Very well packed.
Товар соответствует описанию.
The bag came all packed. Beautiful, roomy, but looks very neat. I wear the first day, there is a small smell. I'll add a review in a month. Seller recommend.
Handbag Super! Quality is good!!!
Everything is exactly as in the description. The bag is high quality, beautiful but... It's my fault. I didn't pay attention to the size, I thought it was big. ((I don't like it. I need it as a suitcase)) so it will lie, pity spent money ..
The bag is cool, only very much stinks, it has not been ventilated in a week
To Ufa in 10 days. The smell is there, while on the balcony is, breathes.
Very beautiful
יפייפה... fine... standby time very long