SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamotive (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamotive.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quite a decent bag, large, roomy, sewn neatly... handles until the new are not very lying, but I think if it's not empty it'll get better. Packed not very-in a dust and a bag, there were white traces of pens, but probably will pass ..... I recommend
Рыжая сумка пришла за неделю в МСК, Цвет раскошный насыщенный и яркий. Вместительная с множеством внутренних кармашков и отделений. Без запаха . Выполнена аккуратно. К покупке рекомендую.Продавца и магазин рекомендую.
I'm very happy with this bag. Pleasant to the touch suede. Lining durable reliable, fabric in the hem. Zippers are large good. Of the minuses, it can be that the second side of the suede will quickly rub and at first painted clothes.
Perfect, fast, serious
The bag is just super! Quality is good. Very long wanted a bag of this size. I recommend it to everyone. Delivery by fast cdek company.
as in pictures! recommend!
Amazing quality and fast shipping
wonderful deal
the quality is fine, and the store is a great. recommend this
Initially, unpacking the parcel, I was upset, some huge bag. But in use it was very convenient, everything is placed and looks good externally. Suede natural, where the finish under the skin, it is not genuine leather, but good quality. There is no smell, in general the bag is satisfied.
Even when it's not discounted, represents the perfect value for money
Good product, nice and safe delivery
Very very fast shipping!))
awesome , recdommend
Given that such an inexpensive is quite a rarity, here's my endless gratitude to the seller.
Great quality product! The communication with the store was very good, I recommend!!!
I had no idea where can I buy until I stumbled upon this store. Great job!
as described
The bag is beyond praise. But be prepared to wait a long time. And more: In the last photo, the torn dust and the upper packaging are glued with tape. So someone curious checked that in the package. Good that cut and did not damage the bag! Otherwise it would be very sad! Seller thanks!!!
Perfeita...adorei...com described. satisfied.
Suede, fully consistent with the description
Quality, beautiful. I liked it very much. Thank you.
There are no complaints about the quality of the bag. The term was a little delayed, but I think it's because of the New Year holidays
Bag beautiful Came as described. Well packed and fast delivery.
Very roomy, completely suede. On the shoulder a little uncomfortable, short handles. Upon receipt there was a small smell, ventilated 2 days.